Medevac Alabama

Emergency Medical Services (EMS) Dispatcher

Mobile, AL - Full Time

Job Title: Emergency Medical Services (EMS) Dispatcher
Location: Mobile, AL
Job Type: Full-time
Schedule: 2-2-3 rotating schedule - Night Shift
FLSA Status: Non-Exempt

About Us
At Medevac Alabama, our mission is to provide safe, reliable, and efficient medical transportation with the utmost professionalism. We are continually expanding our ground ambulance services to reach more communities across the state. Our goal is to deliver affordable, high-quality care to populations throughout Alabama while maintaining the highest levels of clinical excellence, response-time reliability, economic efficiency, customer loyalty, and employee satisfaction.

Job Description
The Dispatcher is responsible for coordinating patient transport services and serving as the primary point of communication among callers, crews, hospitals, agencies, nurses, social workers, other EMS personnel, fire departments, and administrators. This role involves managing the flow of information and ensuring efficient and effective communication to facilitate patient transports.

Essential Functions and Duties
  • Answer transport requests via a multi-line telephone system.
  • Coordinate and monitor units using telephone, radio, GPS, and computer software.
  • Ensure compliance with HIPAA regulations when transmitting information.
  • Accurately document patient information, including billing details.
  • Provide accurate information to patients and crews.
  • Enter every call into the Computer-Aided Dispatch (CAD) program.
  • Identify issues, analyze options, and discuss courses of action with supervisors and management.


Qualifications

  • Required: High School Diploma or equivalent.
  • Preferred: EMT certification, Basic Life Support certification, and experience with multi-line telephones and dispatching.

Certifications and Licenses
  • None required
 

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of applicable local, state, and federal laws and regulations.
  • Understanding of HIPAA regulations and the ability to maintain patient confidentiality.
  • Strong prioritization skills and the ability to manage multiple tasks effectively.
  • Effective verbal and written communication skills.
  • Strong interpersonal and teamwork skills.
  • Ability to work varied shifts, including nights, weekends, and holidays.


Benefits

  • 100% company-covered BlueCross BlueShield Gold Health, Dental, and Vision insurance.
  • Life and long-term disability insurance.
  • 401(k) program with up to 4% match after 1 year of employment.
  • Paid time off.

Physical Demands
  • Ability to sit or stand for prolonged periods at a desk.
  • Work environment typical of a normal office setting, with occasional standing, walking, and lifting of small objects.
  • Reasonable accommodations may be made to assist individuals with disabilities in performing essential job functions.
  • Due to the nature of the work, additional hours beyond the standard 40-hour work week may be required.

Limitations and Disclaimer
This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Stop Work Authority provides employees with the responsibility and obligation to stop work when a perceived unsafe condition or behavior may result in a hazardous condition or event occurring. Medevac Alabama has a firm stop work authority in place; however, it is the employee's right and responsibility to exercise this program.

All applicants must pass a drug test and background check as part of the hiring process. Any job offer is contingent upon successfully passing these checks to verify provided information and ensure insurability. Additionally, drug and alcohol testing may be required after accidents or when there is reasonable suspicion that an employee is under the influence while at work.

No part of this statement should be considered a binding contract for continued employment at Medevac Alabama. Medevac Alabama is an at-will employer and retains the right to terminate the employment relationship at any time with or without cause.
Apply: Emergency Medical Services (EMS) Dispatcher
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Are you 18 years of age or older?*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
This position involves coordinating both Emergency and Non-Emergency Ambulance transportation and is classified as Public Safety Sensitive. As such, you will be required to handle and maintain confidential information in accordance with federal regulations. Do you understand and agree to these requirements?*
This role is central to our organization, and consistent attendance is crucial. With multiple ambulances in operation and only a limited number of dispatchers available at any given time, last-minute call-outs are closely scrutinized. Routine lateness or absences, regardless of the reason, may result in termination. Do you understand and agree to these conditions?*
Dispatchers work a 12-hour shift schedule on a 2-2-3 pattern. You will be expected to work according to this schedule without special accommodations for specific days or nights. Working weekends, holidays, and potentially on birthdays will be required. Medevac Alabama provides a limited amount of PTO, which is the only approved method for missing an assigned shift. Do you understand and agree to these terms?*
Medevac Alabama assigns shifts (Day or Night) based on a combination of skills, time in service, and the order in which requests for changes are made. Upon hire, you will be assigned a shift, and any changes to this shift will require a request for the next available opening. If multiple employees request the same shift, the decision will be based on who requested first, seniority, and the suitability of the candidate for the position. Please be aware that changing schedules can take several months.*
As an Emergency Dispatcher, you are responsible for maintaining awareness of the status, location, and operations of all your assigned units at all times. While a limited amount of phone browsing or reading is acceptable, it must never compromise your situational awareness of the crews and the system. If it is determined that you are not sufficiently attentive to the system, Medevac Alabama reserves the right to restrict any distracting activities until you are fully focused on managing the ambulance system.*
Do you currently hold or have you ever held an EMT license?

Please note that a "No" response is not a disqualification.*
Do you currently hold or have you ever held any version of Emergency Medical Dispatch Certification, such as PowerPhone, NAEMD, APCO, or similar?

Please note that a "No" response is not a disqualification.*
Do you have experience operating a two-way radio system? If so, please describe your experience.

Please note that a "No" response is not a disqualification.*
Do you have experience operating a multi-line phone system? If so, please describe your experience.

Please note that a "No" response is not a disqualification.*
Do you have experience using computers and multiple software applications? If so, please describe your experience, including any experience with data entry, navigating multiple screens or applications, typing, and learning new software or technology.*
Please describe a time or situation where you worked as part of a team to achieve a goal.*
Medevac Alabama covers 100% of the costs for employees' Health, Dental, Vision, and Supplemental Life, Accident, and Disability plans. Employees are responsible for adding coverage for their family members, including spouses and children, if desired.
The benefits provided are based on the company’s overall well-being and are reviewed on an annual basis. This means there is no guarantee that these benefits will remain at the current level indefinitely; they are subject to change based on the company's financial health. Any changes to the health coverage will be communicated before the enrollment period for the new year. Do you acknowledge and understand this policy? **
Human Check*